Operator Details and Legal Registration
A Big Candy Casino is operated by a company duly incorporated and registered under the laws of its jurisdiction of incorporation. The platform is accessible to eligible players in Australia via the website https://a-big-candy-casino-aus.com/. The registered business address for correspondence and regulatory purposes is Level 3, 727 Collins Street, Docklands VIC 3004, Australia.
All gaming services offered through this platform are provided in accordance with the terms of the applicable gambling licence and the conditions attached thereto. Players are advised to review this page in its entirety prior to registering an account or placing any wager.
Licence Details
Issuing Authority
A Big Candy Casino holds a valid online gaming licence issued by the Malta Gaming Authority (MGA), one of the most established and rigorously enforced regulatory bodies in the international online gambling industry. The MGA operates under the authority of the Gaming Act (Chapter 583 of the Laws of Malta) and applies comprehensive regulatory standards to all licensees, including requirements relating to player fund protection, fairness of games, financial integrity, and responsible gambling obligations.
Licence Number and Type
- Licence Number: MGA/B2C/520/2022
- Licence Type: Business-to-Consumer (B2C) Gaming Service Licence
- Issuing Authority: Malta Gaming Authority (MGA)
- Regulatory Website: www.mga.org.mt
The B2C Gaming Service Licence authorises the operator to offer casino-type games, including slot machines, table games, live dealer games, and other remote gaming products, to end consumers. The licence is subject to ongoing compliance monitoring by the MGA, including periodic audits, reporting obligations, and adherence to all applicable directives issued by the authority.
Territory of Service
The services provided through A Big Candy Casino are made available to players located in Australia and other jurisdictions where access to online gambling services of this nature is not prohibited by applicable local law. It is the sole responsibility of each player to confirm that participation in online gambling is lawful in their jurisdiction of residence prior to registering an account.
The operator does not represent or warrant that use of the platform is lawful in every jurisdiction from which it may technically be accessed. Players accessing the platform from restricted jurisdictions do so contrary to the platform’s terms of service, and the operator reserves the right to close any account found to be in breach of territorial restrictions.
Age Restriction Policy
Access to real-money gaming services on this platform is strictly restricted to persons who are 18 years of age or older. This minimum age requirement applies universally to all players, regardless of the jurisdiction from which they access the platform. In jurisdictions where the legal age for gambling is higher than 18, the higher age threshold applies.
The operator implements age verification procedures at the point of registration and prior to the processing of any withdrawal request. Accounts where the operator has reasonable grounds to suspect that the account holder may be a minor will be suspended pending completion of identity verification. Any deposits made by a person who is subsequently confirmed to be under the legal age of participation will be returned in accordance with applicable regulatory requirements, and no winnings generated during such period will be paid.
The operator employs technical and procedural controls designed to prevent underage gambling. These measures include, but are not limited to, mandatory declaration of date of birth at registration, document-based identity verification, and cooperation with third-party age verification service providers where applicable.
Anti-Money Laundering and Know Your Customer Policy
Regulatory Framework
The operator is obligated to comply with applicable anti-money laundering (AML) and counter-terrorism financing (CTF) legislation, including the requirements imposed by the Malta Gaming Authority under the Prevention of Money Laundering Act and associated subsidiary legislation, as well as the Financial Intelligence Analysis Unit (FIAU) Implementing Procedures applicable to gaming operators.
Know Your Customer Procedures
All players are required to complete a Know Your Customer (KYC) verification process before any withdrawal is processed. The KYC process may also be initiated at an earlier stage at the operator’s discretion, including where a player’s activity triggers an internal risk threshold. The following documents or information may be required as part of the verification process:
- Government-issued photographic identification (passport, national identity card, or driver’s licence)
- Proof of residential address issued within the preceding three months (utility bill, bank statement, or equivalent official document)
- Proof of payment method ownership (copy of card used for deposit, or confirmation of e-wallet account ownership)
- Source of funds documentation where required by applicable risk thresholds or regulatory obligations
- Source of wealth documentation in cases where enhanced due diligence is warranted
The operator applies a risk-based approach to customer due diligence. Standard due diligence applies to the majority of customers. Enhanced due diligence is applied in circumstances where a customer presents a higher risk profile, including where transactions exceed defined thresholds or where the origin of funds cannot be readily established through standard procedures.
Transaction Monitoring
All financial transactions conducted through the platform are subject to ongoing monitoring. The operator maintains internal procedures for the identification, assessment, and reporting of suspicious transactions. Where the operator identifies a transaction or pattern of transactions that may be indicative of money laundering or terrorist financing, it is obligated to file a Suspicious Transaction Report (STR) with the relevant financial intelligence authority. The operator is legally prohibited from disclosing to the customer concerned that such a report has been or may be filed.
Player accounts may be suspended or closed, and funds may be withheld pending investigation or regulatory instruction, where the operator has reasonable grounds to suspect that the relevant account or associated transactions may be implicated in unlawful conduct.
Data Protection and Privacy
Applicable Legal Framework
The operator processes personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable national data protection legislation. Players whose personal data is processed by the operator are afforded the rights set out in the GDPR, including the right of access, the right to rectification, the right to erasure (subject to applicable legal retention obligations), the right to restriction of processing, the right to data portability, and the right to object to processing.
Data Processing Principles
Personal data collected from players is processed only for specified, explicit, and legitimate purposes, and is not further processed in a manner incompatible with those purposes. The operator processes personal data on one or more of the following lawful bases:
- Performance of the contract between the player and the operator
- Compliance with legal obligations to which the operator is subject, including AML/KYC requirements and regulatory reporting obligations
- The legitimate interests of the operator, where such interests are not overridden by the interests or rights of the data subject
- The consent of the data subject, where consent has been obtained for a specific processing purpose
Data Security
The operator implements technical and organisational security measures appropriate to the risk posed by the processing of personal data. These measures include Transport Layer Security (TLS) encryption for data transmitted between the player’s device and the platform, restricted internal access to personal data on a need-to-know basis, and regular review of security procedures. The operator does not sell personal data to third parties for marketing purposes.
Players wishing to exercise their data protection rights, or who have concerns regarding the processing of their personal data, may direct their enquiries to the operator’s designated data protection contact via the address set out on the Contact Us page.
Responsible Gambling
Operator Commitment
The operator is committed to providing a gambling environment that supports informed, controlled, and responsible participation. Gambling is intended to be an entertainment activity. The operator acknowledges that a subset of players may experience difficulty in maintaining control over their gambling behaviour and has implemented a range of tools and procedures designed to assist affected individuals.
Player-Controlled Responsible Gambling Tools
The following tools are available to all registered players via the account settings section of the platform:
- Deposit Limits: Players may set daily, weekly, or monthly deposit limits. Requests to increase an existing limit are subject to a minimum cooling-off period before taking effect. Requests to reduce a limit take effect immediately.
- Session Time Limits: Players may set a maximum duration for each gaming session. A notification is displayed when the set limit is reached.
- Reality Checks: Players may configure periodic in-session notifications that display the elapsed session time and net gaming outcome at defined intervals.
- Loss Limits: Players may set a maximum loss threshold per defined time period, after which access to real-money gaming is suspended for the remainder of the period.
- Self-Exclusion: Players may request a temporary or indefinite self-exclusion. During a self-exclusion period, the player’s account is suspended and no promotional communications are sent. Requests to revoke a self-exclusion are subject to a mandatory reflection period. Indefinite self-exclusions require a formal reactivation request and a minimum cooling-off period as specified in the operator’s responsible gambling procedures.
Support Organisations
Players who are concerned about their gambling behaviour, or who are seeking independent information and support, are encouraged to contact one of the following organisations:
- Gambling Help Online (Australia) – 1800 858 858, available 24 hours a day, 7 days a week
- Gambling Therapy – international online support service
- BeGambleAware – information and guidance on responsible gambling
The operator’s staff are trained to recognise indicators of problem gambling and are authorised to initiate responsible gambling interventions, including account restrictions, where such indicators are identified in a player’s activity patterns.
Dispute Resolution
Internal Complaints Procedure
Any player who has a complaint regarding the services provided by the operator is entitled to submit that complaint through the operator’s internal complaints handling procedure. Complaints should be submitted in the first instance by contacting the customer support team via live chat or by email to hello@a-big-candy-casino-aus.com.
The operator will acknowledge receipt of a complaint within a reasonable time and will endeavour to provide a substantive response within 10 business days of receipt. Where a complaint is complex or requires additional investigation, the operator will notify the player of the anticipated timeframe for resolution and provide periodic status updates.
All complaints are handled in accordance with the operator’s documented internal complaints procedure, which is maintained in compliance with the requirements of the Malta Gaming Authority.
Alternative Dispute Resolution
Where a player is not satisfied with the outcome of the internal complaints process, or where the operator has failed to provide a final response within the timeframe prescribed by the MGA, the player is entitled to refer the dispute to an Alternative Dispute Resolution (ADR) entity approved by the Malta Gaming Authority.
The MGA operates a Player Support function that is available to assist players in understanding their rights and in escalating unresolved complaints. Information regarding the MGA’s complaints and dispute resolution process is available at www.mga.org.mt/player-hub/.
The availability of ADR does not affect the player’s right to seek redress through applicable courts of competent jurisdiction. The choice of ADR is voluntary for the player; participation by the operator in the ADR process is subject to the requirements imposed by the Malta Gaming Authority under applicable licence conditions.
Governing Law
The contractual relationship between the player and the operator is governed by the laws of Malta, without prejudice to any mandatory consumer protection provisions that may apply in the player’s jurisdiction of residence. Any dispute not resolved through the internal complaints procedure or ADR process may be referred to the courts of Malta, subject to the foregoing.
Regulatory Compliance Statement
The operator is required to maintain ongoing compliance with all conditions attached to its MGA licence, including obligations relating to player fund segregation, game fairness certification, AML/CTF compliance, responsible gambling standards, and financial reporting. Licensed games available on the platform utilise certified Random Number Generator (RNG) technology that has been independently tested and certified to ensure statistically fair and unpredictable outcomes. Third-party testing and certification is conducted by approved testing laboratories recognised by the Malta Gaming Authority.
The operator’s licence status can be verified directly through the Malta Gaming Authority’s public licence register at www.mga.org.mt/licensee-register/.
This page was last reviewed in May 2026. The operator reserves the right to update the information contained on this page to reflect changes in applicable law, regulatory requirements, or the operator’s internal policies. Players are advised to review this page periodically.