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Privacy Policy

A Big Candy Casino > Privacy Policy
Last updated: 04/05/2026
Relevance verified: 16/06/2026

About This Policy

This Privacy Policy explains how A Big Candy Casino, operated by the entity registered at Level 3, 727 Collins St, Docklands VIC 3004, Australia, collects, uses, stores, and discloses personal information in connection with the website https://a-big-candy-casino-aus.com/ and all related services, applications, and platforms offered under the A Big Candy Casino brand.

Our practices are guided by the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs) set out in Schedule 1 of that Act. Where specific state or territory legislation imposes additional obligations on gambling operators, we comply with those requirements as well. By registering an account or continuing to use our services, you acknowledge that you have read and understood this policy.

If you have questions about how we handle your information, please contact our privacy team before proceeding further.

Who We Are

A Big Candy Casino is an online gaming platform built specifically for players in Australia. The platform accepts Australian dollars, operates customer support in Australian business hours, and is structured to meet the regulatory expectations that apply to interactive gambling services accessible from Australian territory.

For the purposes of the Privacy Act 1988 (Cth), A Big Candy Casino is the entity responsible for the personal information we hold. Our contact details for privacy matters are:

Information We Collect

Information You Give Us Directly

When you create an account, use our services, or contact us, we may collect:

  • Full legal name and date of birth
  • Residential address and postcode
  • Email address and phone number
  • Government-issued identification details (such as a driver’s licence or passport number) used for identity verification
  • Payment information, including bank account or card details provided during deposits or withdrawals
  • Responsible gambling preferences, self-exclusion requests, and deposit limit settings
  • Communications you send to our support team, including live chat transcripts and emails

Information Collected Automatically

Our systems collect certain technical data each time you interact with our website or app:

  • IP address and approximate geolocation derived from it
  • Browser type, version, and operating system
  • Device identifiers and screen resolution
  • Pages visited, time spent, clicks, and navigation paths
  • Session start and end times
  • Referring URLs

This data is primarily used for fraud prevention, platform stability, and improving the overall experience. It does not, on its own, identify you personally, but it may be combined with other information we hold to do so.

Information from Third Parties

We may receive information about you from identity verification agencies, payment processors, credit reference bureaus, and fraud prevention databases. In some cases, we may also obtain information from publicly available sources to satisfy our obligations under anti-money laundering legislation.

Why We Collect and Use Your Information

We only collect information that is reasonably necessary for one or more of our functions or activities. The primary purposes for which we use personal information are:

  • Account registration and management: To create your account, verify your identity, and keep your account details accurate and up to date.
  • Age verification: Under the Interactive Gambling Act 2001 (Cth) and applicable state legislation, we are required to confirm that all players are 18 years of age or older before allowing real-money play.
  • Anti-money laundering and counter-terrorism financing compliance: The Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) requires us to carry out customer due diligence, monitor transactions, and report certain activity to AUSTRAC. We have no discretion over these obligations.
  • Processing deposits and withdrawals: To facilitate transactions in Australian dollars and ensure funds reach the correct accounts.
  • Responsible gambling: To support the self-exclusion tools, deposit limits, reality checks, and cooling-off periods available on the platform, in line with best practice guidelines and applicable codes of conduct.
  • Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account takeover attempts, and other unlawful activity.
  • Customer support: To respond to your queries and resolve disputes.
  • Service improvement: To analyse platform usage patterns, fix bugs, and develop new features.
  • Marketing communications: To send you promotional offers, bonus notifications, and news about A Big Candy Casino, subject to your marketing preferences and our obligations under the Spam Act 2003 (Cth).
  • Legal compliance: To meet any other obligations imposed on us by Australian law, court orders, or regulatory authorities.

Legal Bases for Processing

We process personal information where it is reasonably necessary for one of the purposes listed above or where you have consented. Specific grounds include:

  • Performance of the contract between you and A Big Candy Casino (your account terms and conditions)
  • Compliance with a legal obligation under Australian law, including AML/CTF obligations, age verification requirements, and tax reporting duties
  • Our legitimate interests in operating a secure, compliant, and commercially viable gaming service, provided those interests are not overridden by your privacy rights
  • Your consent, where you have actively opted in to a particular use such as receiving marketing emails or push notifications

Disclosure of Your Information

Internal Sharing

Personal information may be accessed by staff within A Big Candy Casino who have a genuine need to do so in order to carry out their work, including customer support agents, compliance personnel, and technical teams. Access is restricted by role and logged for audit purposes.

Third-Party Service Providers

We engage third-party organisations to provide services on our behalf. These include:

  • Identity verification and Know Your Customer (KYC) providers
  • Payment gateway and banking partners
  • Cloud hosting and data storage providers
  • Fraud detection and risk management services
  • Email delivery and communications platforms
  • Analytics providers
  • Responsible gambling support services

These providers are only given access to the information they need to perform their specific functions, and we require them to handle that information securely and consistently with this policy.

Regulatory and Law Enforcement Disclosures

We may be legally required to share information with AUSTRAC, the Australian Federal Police, state gambling regulators, the Australian Taxation Office, or other authorities. We may also share information where necessary to protect the rights, property, or safety of A Big Candy Casino, our players, or the public. We will not notify you of such disclosures where doing so would be unlawful or would compromise an investigation.

Business Transfers

If A Big Candy Casino is involved in a merger, acquisition, or sale of all or part of its business, personal information held about players may form part of the assets transferred. We would notify affected users before any such transfer takes place and before personal information became subject to a different privacy policy.

No Sale of Personal Information

We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.

Overseas Disclosure

Some of our service providers operate servers or offices outside Australia. Where we disclose personal information to an overseas recipient, we take reasonable steps to ensure that the recipient handles that information in a manner consistent with the Australian Privacy Principles. This may involve contractual clauses, certification schemes, or other safeguards. By using A Big Candy Casino, you acknowledge that your information may be processed in jurisdictions outside Australia, including countries whose data protection laws differ from those in force here.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking tools. A cookie is a small text file placed on your device that allows our servers to recognise your browser on subsequent visits. We use cookies for the following purposes:

  • Strictly necessary cookies: These keep you logged in, maintain your session, and ensure the site functions correctly. They cannot be turned off without breaking core features.
  • Performance and analytics cookies: These help us understand how players navigate the site so we can improve it.
  • Functional cookies: These remember your preferences such as language settings or preferred game lobby view.
  • Marketing cookies: These track your activity across websites to allow us and our partners to show you relevant advertisements. They are only placed with your consent.

You can manage your cookie preferences through the settings panel on our website or through your browser settings. Disabling certain cookies may affect the functionality of the platform. For full details, please read our Cookie Policy.

Responsible Gambling and Sensitive Information

Information about your gambling activity, self-exclusion status, deposit limits, and any disclosures you make in connection with responsible gambling tools is treated with additional care. Under the Privacy Act 1988 (Cth), health information and information about a person’s financial situation can attract a higher level of protection as sensitive information. We use this category of data solely for the purpose of providing responsible gambling support, complying with our regulatory obligations, and ensuring player safety. We do not use it for marketing purposes.

If you wish to self-exclude from A Big Candy Casino, you can do so through your account settings or by contacting our support team. Self-exclusion records are kept for the duration required under applicable codes of conduct, even after an account is closed.

Data Quality and Accuracy

We take reasonable steps to ensure that the personal information we hold is accurate, up to date, and complete. You can review and update your account details at any time by logging in and visiting your profile settings. If you believe that information we hold about you is inaccurate or out of date, please contact us and we will correct it promptly.

Data Security

A Big Candy Casino uses industry-standard technical and organisational measures to protect personal information against loss, interference, misuse, unauthorised access, modification, or disclosure. These measures include:

  • TLS encryption for data transmitted between your browser or app and our servers
  • Encryption of sensitive data fields in storage
  • Access controls and role-based permissions for staff
  • Regular security assessments and penetration testing
  • Secure disposal of data that is no longer needed

No system is completely immune to security threats. If you suspect that your account has been compromised, please contact us immediately at hello@a-big-candy-casino-aus.com or call +61 7 3088 7585.

Retention of Personal Information

We retain personal information for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Key retention periods include:

  • Account records and transaction history: a minimum of seven years from the date of the last transaction, in accordance with our AML/CTF obligations and tax record-keeping requirements
  • KYC and identity verification documents: retained for the period specified by AUSTRAC regulations
  • Responsible gambling records, including self-exclusion history: retained as required under applicable state and territory codes of conduct, typically no less than five years
  • Marketing consent records: retained until you withdraw consent plus a reasonable period thereafter to demonstrate compliance
  • Support communications: generally retained for three years from the date of the interaction

When personal information is no longer required, we take steps to destroy or de-identify it securely.

Your Privacy Rights

Under the Australian Privacy Principles, you have a number of rights in relation to the personal information we hold about you:

  • Access: You may request a copy of the personal information we hold about you. We will respond within a reasonable time, and in most cases within 30 days. We may charge a reasonable fee to cover administrative costs if the request is particularly complex.
  • Correction: If the information we hold is inaccurate, incomplete, or out of date, you can ask us to correct it.
  • Anonymity: Where lawful and practicable, you have the option to interact with us anonymously or using a pseudonym. Note that anonymous accounts cannot be used for real-money play due to our age verification and AML/CTF obligations.
  • Opting out of direct marketing: You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or by contacting our support team. Even after opting out, we may still send you service-related communications about your account.
  • Complaints: You have the right to complain if you believe we have interfered with your privacy. See the section below for how to make a complaint.

To exercise any of these rights, contact us at hello@a-big-candy-casino-aus.com. We may need to verify your identity before processing your request.

Marketing Communications

We send promotional communications, including bonus offers, free spin notifications, and platform news, by email and, where you have consented, by SMS or push notification. All marketing messages are sent in accordance with the Spam Act 2003 (Cth), which requires that we:

  • Have your consent (express or inferred) before sending commercial electronic messages
  • Clearly identify ourselves as the sender
  • Include a working unsubscribe facility in every message
  • Process unsubscribe requests promptly, and in all cases within five business days

If you opt out of marketing, your preference will be updated promptly. You can also manage your communication preferences directly from your account dashboard.

Children and Minors

A Big Candy Casino is strictly an adult service. We do not knowingly collect personal information from anyone under the age of 18. If we discover that a minor has registered an account or provided personal information, we will close the account, return any funds in accordance with our terms and conditions, and delete the personal information as soon as reasonably practicable. If you believe a minor has accessed our service, please contact us immediately at hello@a-big-candy-casino-aus.com.

Links to Other Websites

Our website may contain links to external sites that are not operated by A Big Candy Casino. We have no control over the content or privacy practices of those sites and are not responsible for them. We recommend reviewing the privacy policy of any third-party website you visit before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by posting a notice on the website or by sending you an email to the address associated with your account. Continued use of A Big Candy Casino after any changes take effect constitutes your acceptance of the updated policy.

How to Make a Privacy Complaint

If you have a concern about how we have handled your personal information, we encourage you to contact us first so we have the opportunity to resolve it directly:

We will acknowledge your complaint within five business days and aim to provide a substantive response within 30 days. If you are not satisfied with our response, or if we have not responded within a reasonable time, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):

  • Website: www.oaic.gov.au
  • Phone: 1300 363 992
  • Post: GPO Box 5218, Sydney NSW 2001

You may also raise concerns with the relevant state or territory gambling regulator if your complaint relates specifically to our gambling services.

Contact Us

For any privacy-related queries that are not covered in this policy, or if you would simply like to speak to someone about how we handle your information, our team is available Monday to Saturday, 9AM to 6PM (AEST):

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